RICHARD QUIBIN

Address: 4449 Wilbraham Drive, Virginia Beach, VA 23456

Phone: 210.744.7907

Email 1: rqblue@gmx.com

Email 2: rqblue@yahoo.com

LinkedIn: www.linkedin.com/in/rqblue/en

 SUMMARY OF QUALIFICATIONS

 

•10+ years’ experience supporting end users in Military (24x7x365) environment (US Air Force)

•Experience in customer service roles including service management and Tier I/II support, and healthcare.

•Prior Department of Defense Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance

•Certifications: CompTIA Network +, CompTIA Security+, Cisco Certified Entry Network Technician (CCENT), and Cisco Certified Network Associate (CCNA): Voice, Cisco Certified Network Associate (CCNA): Video, Cisco Certified Network Associate (CCNA): Collaboration, Brocade Certified Network Engineer (BCNE), and Brocade Accredited Internetworking Specialist (BAIS).

•Highly educated and hard charging information technology, healthcare, and management professional committed to effective and efficient goal accomplishments and success.

•Major strengths in problem solving, management, and professional communications

 

TECHNICAL SKILLS/EXPOSURE

 

Operating Systems: Windows XP/Vista/7/8/10, OSX, Basic Red Hat Linux Administration

Protocols: TCP/IP, DNS, DHCP, STP, 802.11, OSPF, EIGRP

Communications Systems: Microsoft Outlook, Active Directory

Hardware: Cisco Switches/Routers, Brocade Switches, Cisco VoIP, Cisco Wireless, Aerohive Wireless

Wireless: Understanding of the 802.11a/b/g/n protocols.

Security: Intrusion Detection, Intrusion Prevention, Access Control

Remote access: Microsoft Remote Desktop, TACACS, CLI via SSH

 

PROFESSIONAL EXPERIENCE

 

*Virginia Beach City Public Schools         Virginia Beach, VA  September  28- Present

-Network Infrastructure Tech II

 

•Monitors the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate.. 

•Respond to infrastructure/telecom/and wireless repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with city government procedures.

•Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives.

 

-          Environment: Cisco, Avaya, Aerohive, HP Service Manager, Bradford, In Circuit, InfoBlox

 

 

 

 

 

 

*General Dynamics Advanced Information Systems               Langley AFB  June 22 - September 23

-Network Engineer: Contractor (DoD – U.S. Air Force)

 

•Monitors the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate.. 

•Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures.

•Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives.

 

-          Environment: HP Open View

 

 

*IntellecTechs                                   Virginia Beach, Virginia  Feb 23 - June 19

-NGEN (Next Generation Enterprise Network) Contractor (DoD – U.S. Navy Contractor)

 

•Monitors the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate.. 

•Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures.

•Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives.

 

-          Environment: HP Network Node Manager, HP Service Manager, TACACS, Cisco & Brocade CLI, Secure CRT.

 

 

*Experis I.T.                                   San Antonio, Texas   Nov 23 – Feb 16

- Cisco Mid-Level Engineering Analyst (CPS Energy Contractor)

 

•Installs, maintains, and administers various Cisco networking devices: Layer 2 and 3 switches, security appliances, wireless controllers, and access points. Utilizes Cisco Systems (Command Line Interface (CLI), Prime, Call Manager (CUCM), Wireless). 

•Provides customer service supporting over 4000 CPS Energy employees and contractors. Troubleshoots via remote manages services (RMS) on new and existing network infrastructure. Utilizes HP Network Node Manager for network monitoring.

•Performs site surveys and evaluates local area network (LAN)/wireless local area network (WLAN) for initial or replacement installation, to identify data/voice/wireless issues, or for disaster recovery purposes.

 

-          Environment: CPS Energy: Cisco Environment: Nexus 7700, 7718, 5000, and 2000 series switches, 3800 Switches, 3750x Switches, 5548 Adaptive Security Appliance (ASA), Wireless LAN Controller, Prime, Identity Services Engine (ISE).

 

 

 

 

 

 

*Apriva I.S.S.                 San Antonio, Texas   July 1 – Nov 18

-Operation Support Specialist (DISA Contractor)

 

•Maintain and administer gateway switches and routers, F5 local/global traffic managers, server systems, Cisco Unified Call managers, and Border Elements, basic experience in Windows and LINUX administration, Cisco IOS, and JUNOS computing environments.

•Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, firewalls, and intrusion detection systems, and other related networking equipment.

•Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

 

-          Environment: Defense Information Systems Agency (DISA), Red Hat Linux, Microsoft Office and Windows, OS patches, Information Assurance Vulnerability Alerts, Cisco 3750 Switches, Juniper SRX-650, Cisco ASA 5545X, F5 Load Balancers, Open NMS, Secure CRT, Retina Network Security Scanners, VMware vSphere.

 

*TeAM Consult                              San Antonio, Texas   Sept 23 – June 27

- Network Engineer Analyst, Level 2 (DoD – U.S. Air Force Contractor)

 

•Collects network assessment survey information and supports lead engineer in preparing Network Design Reports (NDRs) in support of the Defense Health Agency (DHA).

•Creates and edits drawings as required (floor plans, rack evaluations, physical layout, system diagrams, etc.) and conducts quality control on all documentation prior to submittal.

•Performs cutovers and troubleshooting, reviews documentation and updates technical data packages to document As-Builts. Submits reports to Engineering, Design, & Deployment (EDD) Engineer within established task time lines.

 

-          Key Achievement: Facilitated network design/implementation for Wilford Hall Medical Center.

-          Environment: Brocade ICX, FCX, SCX, and MLXe switches/Command Line Interface (CLI), Cisco 3700 switches/CLI, Air Force Medical Operations Agency – Medical Treatment Facilities, BMC Remedy, AutoCAD 2014, Microsoft Visio 2010, Cable IQ, and Network Analysis software.

 

*IP Soft Incorporated                            Austin, Texas   May 29 – Sept 20

-IP Telephony Administrator, Level 1

 

•Perform Move/Add/Change/Delete requests on Cisco Unified Communications Manager (CUCM) and Cisco Call Manager Express (CCME) (phone provisioning, voice mail provisioning, extension mobility pin reset, voice mail pin reset, etc.).

•Provides exceptional customer service remote support to our managed services partners and clients (Cisco Networks, Cisco IP and analog telephony, and wireless via Cisco Wireless Control System (WCS) and Wireless LAN Controller (WLC)

•Monitor for requests and alerts and using IP Center.

 

-          Key Achievement: Assisted Canadian Cisco Remote Manage Services (RMS) induction for Home Depot

-          Environment: IP Center (IP Soft) Version 3, IP Center (The Home Depot) Version 3, Cisco CLI, Windows 7 Enterprise, MS Office 2013, SSH, Telnet, Cisco XMPP Jabber, Cisco 7945 Hard Phone and Cisco IP Communicator Soft Phones, Cisco Any Connect VPN Client.

 

*543rd Support Squadron (NSA/CSS)                                        Lackland AFB Feb 2012-May 2013 

-Tier II/Network Infrastructure Engineering- Staff Sergeant, US Air Force

 

•Performed cyber transport/network infrastructure engineering in support of 2000+ United States joint military and National Security Agency/Central Security Service (NSA/CSS) personnel.

•Installs, modifies, repairs and conducts preventive maintenance inspections for site network infrastructure systems, equipment, and circuits.

•Troubleshoots LAN/WAN network communications, operations, and hardware for Cisco switch/router systems, Cisco VoIP telephony to include CUCM, and Brocade switch systems.

 

-          Key Achievement: Facilitated network installations for new agency buildings as well as led network decommissioning effort for former site. Assured 100% compliance of agency security standards. Efforts praised by 543 Group CC, 543 Support Squadron CC, and NSA/CSS Director. Also served as Network Infrastructure Training Manager for the 543 Support Squadron.

-          Environment: Windows 7, Office 2007/2010, SSH, BMC Remedy, HP NNM, and Red Hat Linux.

 

 

 *543rd Support Squadron (NSA/CSS)                      Lackland AFB Jan 2011 – Feb 2012

- Unit Deployment Manager (Special Duty) - Staff Sergeant, US Air Force

 

•Monitored and tracked 190+ personnel deployment readiness ensuring 100% tasking availability.

•Key staff position responsible for readiness reporting to both squadron and group commands of expeditionary skills training, educational requirement status, and medical/dental metrics.

•Provides squadron personnel with deployment vulnerability information and deployment requirements ensuring wartime readiness. 

 

-          Key Achievement: Deployed 25+ squadron personnel in support of Joint Forces and Air Force Area of Responsibility deployed missions.

-          Environment: Windows Vista/7, Secure Internet Protocol Router Network, and MS Office 2003/2007.

 

 

 *543rd Support Squadron (NSA/CSS)                            Lackland AFB Nov 2010 – Jan 2011

-Tier II/Network Infrastructure Engineering - Staff Sergeant, US Air Force

 

•Performed cyber transport/network infrastructure engineering in support of over 2000 United States joint military and NSA/CSS personnel.

•Coordinates with call center/help desk personnel in resolving tier 2 Cisco switching/routing network and systems issues, and Cisco VoIP/Call Manager.

•Manages/directs site alarm systems database and performs Personal Information Number (PIN) software/equipment maintenance.

 

-          Key Achievement: Earned CompTIA Network+ Certification

-          Environment: Windows Vista/7, MS Office 2003/2007/2010, SSH, Telnet, BMC Remedy, HP Network Node Manager, and Red Hat Linux 5.

 

 

 

*52nd Communications Squadron               Spangdahlem AB   Sep 2008 – Nov 2010

- Intrusion Detection/Network Infrastructure Engineering - Staff Sergeant, US Air Force

 

•Performs preventive maintenance inspections for 52nd Wing public address & C2 systems.

•Manages 45 fixed and tactical ground radios & 2000+ Land Mobile Radios in support of 52 Fighter Wing flying missions.

•Facilitates communications maintenance of $200K base alerting system for Spangdahlem Air Base and Bitburg Air Base.

 

-          Key Achievement: Engineered Office of Special Investigations (OSI) monitoring system -- 1st in USAFE. Coined by US Air Forces Europe OSI Director.

-          Environment: Windows Vista/7, MS Office 2003/2007/2010, SSH, Telnet, BMC Remedy, HP Network Node Manager, and Red Hat Linux 5.

 

 

*332nd Expeditionary Communications Squadron             Balad AB, Iraq Jan 2009 – May 2009

- Armed Forces Network Technician (USAF Deployment) - Senior Airman, US Air Force

 

•Installed and maintained Armed Forces Network (AFN) satellite/cable equipment meeting technical order and manual specifications in support of Joint Base Balad (JBB) missions.

•Performed installation of AFN satellite equipment to all housing units and MWR (morale, welfare, and recreation) buildings.

•Maintained main frame cable head-end equipment providing AFN reception (base-wide).

•Troubleshot and performed unscheduled maintenance on JBB AFN electronics and cable routing.

 

-          Key Achievement: Engineered Army AFN facility installations; resolved interference/channel bleed-over -- coined by 304th Sustainment Brigade and lauded for professionalism.

-          Environment: Windows XP/Vista, MS Office 2003/2007, and BMC Remedy.

 

 

*52nd Communications Squadron                    Spangdahlem AB Jan 2007 – Sep 2008

- Communications Focal Point/Help Desk Technician - Senior Airman, US Air Force

 

•Serves as base focal point for mission status of $115M equipment/network assets supporting the 52nd Fighter Wing/18 geographically separated units from a help desk/call center environment.

•Coordinates critical network security patches/metrics reporting/automated service interruptions between base & headquarters.

•Briefs leadership on maintenance status/metrics/mission impact and ensures proper Integrated Maintenance Data System/BMC Remedy documentation for both operational and computer/network systems, and provides metrics on Cisco VoIP issues.

 

-          Key Achievement: Led support team that resolved over 4,000 mission critical problems for users across the MAJCOM.

-          Environment: Windows XP, MS Office 2003/2007, BMC Remedy, Active Directory, and Integrated Maintenance Data Systems.

 

 

 

 

 

*325th Communications Squadron                                      Tyndall AFB, Florida Jan 2005 – Jan 2007

- Visual Imagery/Intrusion Detection Systems - Senior Airman, US Air Force

 

•Troubleshoots and performs scheduled/unscheduled maintenance on electronic security systems for the 1st Air Force alert aircraft mission: Vindicator, SMART, and Annunciator Systems.

•Installs, assembles, and adjusts security system components for electronic security systems.

•Performs preventive maintenance procedures assuring optimal performance.

 

-          Key Achievement: Ensured successful transition of F-22 Alert Area Vindicator Security Systems from military to civilian proprietorship.

-          Environment: Vindicator Systems, Security Monitor and Reporting Terminal, Annunciator Systems, Exterior Perimeter Surveillance Systems Monitoring System, and Microwave Fence Systems.

 

 

*326th Training Squadron             Lackland AFB, Texas Feb 2004 – Jan 2005

- Visual Imagery/Intrusion Detection Systems - Technical Student, US Air Force

 

•Entered United States Air Force Basic Training program.

•Trained in fundamental military customs, courtesies, discipline, and simulated deployed combat training.

•Educated on Physical Base Intrusion Detection Systems (Keesler AFB, MS) and Visual Imagery Camera and Television Systems (Fort Meade, MD).

 

-          Key Achievement: Graduated 2004-Class Flight 300 Basic Training (326th Training Squadron), 2004-Class Electronics Technology  (338th Training Squadron), 2005-Class Visual Imagery Systems (334th Training Squadron).

 

*Sentara Healthcare        Norfolk, Virginia July 2001 – Jan 2004

- Certified Respiratory Therapist Practitioner

•Delivers therapeutic, diagnostic care to complex and multi-specialty patient populations.

•Evaluates and assesses patient's respiratory status, recommends and evaluates therapy.

•Assists with pulmonary function testing procedures.

 

*Bon Secours Health System              Norfolk, Virginia June 2001 – June 2003

- Certified Respiratory Therapist Practitioner

•Delivers therapeutic, diagnostic care to complex and multi-specialty patient populations.

•Evaluates and assesses patient's respiratory status, recommends and evaluates therapy.

•Implements and monitors ventilator care and performs arterial blood gas procedures/interpretations.

 

EDUCATION

 

•Bachelors of Science in Information Technology – South University: Fall 2018 (Expected)

•Master Certificate in Information Systems Security – Villanova University: Dec 2010

•Master of Arts Degree in Homeland Security – American Military University: Nov 2009

•Bachelor of Arts Degree in Business Administration – Saint Leo University: Nov 2003

•Associate of Science Degree in Electronics Technology – Community College of the Air Force 2008                                
•Diploma in Respiratory Therapist – Bryman College: Dec 1999

 

 

 

PROFESSIONAL CERTIFICATIONS/LICENSES

 

•Cisco Certified Network Associate: Collaboration (CSCO12165314) - Cisco: Sept 2015 - 2018

•Cisco Certified Network Associate: Video (CSCO12165314) - Cisco: Sept 2015 - 2018

•CompTIA Security+ CE Certification (COMP001020175531) – CompTIA: Apr 2014-2017

•Brocade Certified Network Engineer (BRCD00034651) – Brocade: Jan 2014 - No Exp.

•Brocade Accredited Internetworking Specialist (BRCD00034348) – Brocade: Dec 2013 - No Exp.

•Cisco Certified Network Associate: Voice (CSCO12165314) – Cisco: Sept 2013-2018

•Cisco Certified Entry Network Technician (CSCO12165314) – Cisco: May 2013-2018

•CompTIA Network+ CE Certification (COMP001020175531) – CompTIA: Dec 2010-2017

•Airman Leadership School Certificate – US Air Forces in Europe: Aug 2008

•Air Force Basic Television Maintenance Certificate – Fort Meade: January 2005

•Air Force Intrusion Systems Certificate – Keesler Air Force Base: August 2004

•Air Force Electronics Certificate – Keesler Air Force Base: June 2004

•Air Force Basic Training Certificate – Lackland Air Force Base: March 2004

•Licensed Respiratory Therapist (License # 0117004199) – VA Board of Medicine: June 2001-Present

•Certified National Board for Respiratory Care – NBRC: May 2001-No Expiration

 

 AWARDS/RECOGNITION

 

•Air Force Good Conduct Medal: 2 Oak Leaf Clusters - 2008/2011

•Air Force Expeditionary Service Ribbon with Gold Border 2009

•Iraqi Campaign Medal: 1 Service Star - 2009

•Air Force Professional Military Education Ribbon 2006

•Golden Key Honor Society, 2009

•AMU Dean’s List. 2008/2009

•Air Force Office of Special Investigations Letter of Appreciation 2009

•Spangdahlem AB Sharp Troop Award, 2008

•Non-Commissioned Officer Academy - Letter of Appreciation 2006

•Keesler AFB Drum and Bugle - Multiple Letters of Appreciation 2006

•Armed Forces Services Medal 2005

 

REFERENCES

 

Available Upon Request